Refund policy

Returns & Refunds Policy

Due to the nature of our products (factory-sealed trading card game collectibles), we do not accept returns or offer refunds for change of mind. Please review your order carefully before purchasing, including set, product type, and quantity.

Damaged, Faulty, or Incorrect Items
If your item arrives damaged, is not as described, or you received the wrong product, please contact us within 7 days of delivery with photos of the item and packaging. We will assess the issue and offer a replacement, refund, or store credit at our discretion, in line with your rights under Australian Consumer Law.

Special Circumstances
Requests outside the above (e.g. order errors, exceptional circumstances) will be considered on a case-by-case basis at the discretion of DreamZTCG. Please contact us directly to discuss.

How to Contact Us
Email DreamZTCG@outlook.com with your order number and details of the issue.